Shipping policy

SHIPPING POLICY

Last updated: 10 August 2026

Thank you for ordering from Shadow Tier Figures.

Our products are individually produced, prepared and packaged as 3D-printed resin model kits. Because of the nature of the products and the care required during production and packaging, please allow up to 10 working days before your order is dispatched.

1. PROCESSING AND DISPATCH TIME

Orders may take up to 10 working days to be processed and dispatched.

This processing period allows us time to:

  • Produce the required 3D-printed components.
  • Complete any necessary post-processing.
  • Inspect the individual parts.
  • Check the kit is complete.
  • Carefully package the components to minimise the risk of damage during transportation.

The 10-working-day period begins on the next working day after your order is placed and payment has been successfully received.

Working days are Monday to Friday and do not include UK public holidays.

Some orders may be dispatched sooner than 10 working days, but this cannot be guaranteed.

2. MADE-TO-ORDER PRODUCTS

Some Shadow Tier Figures products may be produced specifically following an order rather than being held as ready-to-ship stock.

For these products, the stated up to 10 working days processing period still applies unless a different timeframe is specifically stated on the product page.

If an unexpected production issue is likely to cause a significant delay beyond the stated processing period, we will endeavour to contact you.

3. DELIVERY TIMES

The 10-working-day period is our processing and dispatch timeframe and does not include the delivery time once the parcel has been dispatched.

Once your order has been dispatched, the delivery time will depend on the shipping service selected and the destination.

Estimated delivery times are provided as guidance only and are not guaranteed unless a guaranteed delivery service has specifically been agreed.

4. UK DELIVERY

UK orders are sent using the delivery service selected at checkout. Shipping costs are calculated and displayed at checkout before payment.

Once dispatched, estimated delivery times are typically:

  • Royal Mail 1st Class — 1–2 working days
  • Royal Mail 2nd Class — 2–3 working days
  • Tracked/Signed services — as stated at checkout

Please note that carrier delays can occasionally occur and are outside our direct control.

5. INTERNATIONAL DELIVERY

We ship internationally where shipping is available to the destination country.

International delivery times can vary considerably depending on the destination, carrier, customs processing and local postal services.

International customers should allow additional time for customs clearance.

The delivery timeframe shown at checkout is an estimate and is separate from our up-to-10-working-day processing period.

6. CUSTOMS, IMPORT TAXES AND DUTIES

For orders shipped outside the UK, the customer may be responsible for:

  • Import duties.
  • Customs charges.
  • VAT or other local taxes.
  • Customs clearance fees.
  • Other charges imposed by the destination country.

These charges are not under the control of Shadow Tier Figures and, where applicable, are the responsibility of the customer.

Please check your country's import requirements before placing an international order.

Shadow Tier Figures cannot be responsible for delays caused by customs authorities.

7. SHIPPING ADDRESS

Please ensure that the delivery address entered during checkout is correct.

We cannot guarantee that an address can be changed after an order has been dispatched.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

If an order has not yet been dispatched, we will make reasonable efforts to correct the address where possible.

8. TRACKING

Where the selected shipping service provides tracking, tracking information will normally be supplied once the order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

9. LOST OR DELAYED ORDERS

Once an order has been handed to the delivery carrier, delivery is outside our direct control.

If your order appears to be delayed, please allow a reasonable additional period for the carrier to complete delivery before contacting us.

If a parcel appears to have been lost, we will work with the relevant delivery service to investigate the matter and, where appropriate, arrange a suitable resolution.

10. DAMAGED PARCELS

Our resin kits contain delicate components and we take care when packaging them for shipment.

If your parcel arrives visibly damaged, please photograph the packaging before opening it where possible.

If any components are damaged, please contact us as soon as reasonably possible and provide:

  • Your order number.
  • Photographs of the external packaging.
  • Photographs of the internal packaging.
  • Clear photographs of the damaged components.
  • A description of the damage.

Please retain the packaging until the matter has been resolved, as the carrier may require it for an investigation.

11. DELICATE RESIN COMPONENTS

Our products are made from cured 3D-printing resin.

Although we package products carefully, resin can be brittle and some components contain very fine or delicate details.

A component may occasionally become detached or damaged during transportation despite reasonable packaging.

If this occurs, please contact us rather than attempting to dispose of the damaged part. Where appropriate, we will assess the issue and determine the most suitable solution.

12. COMBINED ORDERS

Where multiple products are purchased together, we may dispatch the order once all items are ready.

If products have different processing times, the order may therefore be dispatched according to the longest applicable processing period.

Where appropriate, we may contact you if separate shipments would be beneficial.

13. DELIVERY ATTEMPTS AND RETURNED PARCELS

If a parcel cannot be delivered because of an incorrect address, failure to collect the parcel, refusal of delivery or another issue attributable to the customer, additional postage may be payable to resend the order.

If a parcel is returned to us, we will contact you where possible to arrange the next steps.

14. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays caused by circumstances beyond our reasonable control, including:

  • Postal or courier delays.
  • Strikes or industrial action.
  • Severe weather.
  • Customs delays.
  • International shipping disruption.
  • Government restrictions.
  • Transport disruption.
  • Supply or production issues beyond our reasonable control.
  • Other unforeseen events.

Where a significant delay occurs, we will endeavour to keep affected customers informed.

15. CONTACT

If you have any questions regarding shipping or an existing order, please contact:

Shadow Tier Figures
Email: shadowtierfigures@gmail.com

Please include your order number when contacting us about an existing order.

IMPORTANT DELIVERY INFORMATION

Please allow up to 10 working days for your order to be processed and dispatched.

This is in addition to the delivery time provided by the selected shipping service.

Our products are 3D-printed resin model kits and are often produced to order. The additional processing time allows us to produce, inspect and carefully package your kit before dispatch.

By placing an order, you acknowledge and accept this processing timeframe.